Privacy Policy

MULTI SURFACE REPAIR LIMITED (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or use our website:

It also explains your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Who We Are

The website is operated by:

MULTI SURFACE REPAIR LIMITED

For data protection purposes, MULTI SURFACE REPAIR LIMITED is the data controller for personal information collected through this website, unless stated otherwise.

2. Information We Collect

We may collect personal information that you provide directly to us.

This may include:

Your name
Email address
Telephone number
Postal or delivery address
Company name
Information about your business
Details about the services you are interested in
Information submitted through contact or quotation forms
Information you provide when communicating with us by email or telephone
Details relating to orders, quotations and transactions
Any other information you voluntarily provide to us

We may also automatically collect certain technical information when you visit our website.

This may include:

IP address
Browser type
Device type
Operating system
Referring website
Pages visited
Date and time of visits
General website usage information

We use this information to help operate, maintain and improve our website.

3. How We Use Your Information

We may use your personal information to:

Respond to your enquiries
Provide quotations
Provide products and services you request
Process and manage orders
Communicate with you about your enquiry or order
Provide customer support
Improve our website and services
Manage our business relationship with you
Meet our legal and regulatory obligations
Protect our website and business from fraud or misuse
Send marketing communications where permitted by law and, where required, with your consent

We will only use your personal information where we have a lawful basis to do so.

Under the GDPR, lawful bases may include consent, performance of a contract, compliance with a legal obligation and legitimate interests.

4. Marketing Communications

Where permitted by law, we may contact you with information about our services, offers or other business updates.

Where consent is required, we will ask for your consent before sending marketing communications.

You can withdraw your consent or opt out of marketing communications at any time.

You can contact us using the details provided in this Privacy Policy.

You also have the right to object to direct marketing at any time.

5. Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where this is necessary to operate our business or provide services to you.

These may include:

Website hosting providers
Website and IT service providers
Payment providers
Delivery or fulfilment providers
Analytics providers
Marketing service providers
Professional advisers
Legal or regulatory authorities where required by law

Where we use third-party service providers to process personal data on our behalf, we take appropriate steps to ensure that your information is handled securely and in accordance with applicable data protection requirements.

We may also disclose information where necessary to protect our legal rights, prevent fraud, investigate misuse or comply with a legal obligation.

6. International Transfers

Some of our service providers may process personal information outside Ireland or the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we will take appropriate steps to ensure that the transfer is protected in accordance with applicable data protection law.

This may include relying on an adequacy decision or appropriate safeguards recognised under the GDPR.

7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

The retention period may depend on:

The type of information
Why we collected it
Whether you have an ongoing business relationship with us
Our legal and regulatory obligations
The need to resolve disputes or enforce agreements

Where we are legally required to retain certain information, we will keep it for the required period.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used to:

Make the website function correctly
Remember preferences
Understand how visitors use the website
Improve website performance
Support analytics
Provide marketing or advertising functionality where applicable

Some cookies may be strictly necessary for the website to operate.

Where consent is required for non-essential cookies or tracking technologies, we will ask for your consent before using them.

You can manage or withdraw your cookie consent through the cookie settings provided on our website.

Under Irish ePrivacy rules, consent is generally required for storing or accessing information on a user’s device unless a specific exemption applies. Users must also be able to withdraw or change consent.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction

We use appropriate security measures for information submitted through our website.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. Your Data Protection Rights

Depending on the circumstances, you may have the following rights under the GDPR:

Right of access – you can request a copy of your personal data.
Right to rectification – you can ask us to correct inaccurate information.
Right to erasure – you can ask us to delete your personal information in certain circumstances.
Right to restrict processing – you can ask us to restrict how we use your information in certain circumstances.
Right to data portability – in certain circumstances, you can request your data in a structured, commonly used and machine-readable format.
Right to object – you may object to certain types of processing, including direct marketing.
Right to withdraw consent – where processing is based on consent, you can withdraw that consent at any time.

These rights are subject to certain legal conditions and exceptions.

11. How to Exercise Your Rights

If you would like to exercise any of your data protection rights, please contact us using:

We may need to verify your identity before providing access to personal information.

We will normally respond to valid requests within the period required by applicable data protection law.

The GDPR provides individuals with a right of access to their personal data and related information about how it is processed.

12. Complaints

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to contact the Irish data protection supervisory authority:

Data Protection Commission (DPC)
6 Pembroke Row
Dublin 2
D02 X963
Ireland

The Data Protection Commission is Ireland’s supervisory authority for the GDPR.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page.

We recommend checking this page periodically to stay informed about how we handle personal information.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

MULTI SURFACE REPAIR LIMITED